PolyCMS: Hệ Thống Quản Trị Nội Dung & Trình Dựng Website Mã Nguồn Mở

For products sold outside the site - for example, polyxgo on Envato (CodeCanyon.net) - we are the exclusive authors under Envato’s platform. These products can only be sold and supported on Envato. Therefore, you cannot purchase them elsewhere if you wish to receive our official support and updates.

Even if your support period has ended, we will still answer your current technical questions related to the module. However, for any requests that involve bug fixing, troubleshooting, integration, or hands-on assistance, you will need to renew your support first. We hope you understand this requirement. More details: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support

Yes. We handle feature integration based on customer requirements and descriptions. If a module has the features you need, you can send a separate request to polyxgo@gmail.com

You can download the product through the purchase receipt or your account dashboard right after you log in at https://headrandom.com/account/login. Installation steps are included in the documentation folder.

For products on Envato (Codecanyon) access the Download section after you log in.

Yes, we provide basic installation and setup support for all purchased products.

Usage depends on the license type. Standard licenses typically allow one installation per purchase.

Updates are delivered through your account dashboard or marketplace where you purchased the product.

Please send us details, screenshots, and steps to reproduce the issue so our support team can assist you. You can create tickets on the system or email polyxgo@gmail.com.

Support duration follows the policy of the marketplace or package you purchased, typically 6–12 months.

Yes, all products include documentation to help you install and use the features. The data is connected to the system for each corresponding product project, and the documentation always provides the latest feature information and instructions from the project.

Yes, we offer custom development based on your requirements. For products sold exclusively and features already available on products listed on Envato, we integrate the additional features and update them through Envato. Only completely different features that require separate handling based on specific business workflows will be processed as a standalone service according to your detailed requirements.

Yes, we provide a live demo so you can test features before purchasing.

You can renew support through your marketplace account or by contacting us directly.